Technical Analysis Solutions for Indian Stock Market
This page contains links to answers of most common problems that users face. So please check thoroughly before posting.

Not finding what you are looking for ? Don’t hesitate to contact us if you have any questions or problems. Our Support Team will assist you in solving your problems.

Most Important : We reply to ALL messages within 24-48 hours. So if you do not see our mail in your inbox, kindly check your SPAM Folder. White-list our domain so that you continue to receive our mails.


Support Center
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Resources


Kindly check the links given on this page where you will find answers to most of your queries. Still if you do not get what you are looking for then please Submit a ticket
Prompt, personal technical support is provided via e-mail.

Please click here to see what is included in 'Free Support'.

 Video Tutorials - AmiBroker Installation

  • To see video of most common as well as advanced features of AmiBroker, Click Here


 Other Resources :

Knowledge Base - (tips & usage hints from amibroker.com)
DevLog (news and announcements from amibroker.com)
Users' Knowledge Base (Community-driven knowledge base)
AmiBroker Users' mailing list

Check our new
Troubleshooting guide if you have any problems.

Always current, on-line AFL reference :
AFL On-line Reference

 

Video Tutorials - Charting
(in Adobe Flash format - all tutorials run fine even on modem connection)


 

 Video Tutorials - Data
(in Adobe Flash format - all tutorials run fine even on modem connection)


 

Video Tutorials - User Interface
(in Adobe Flash format - all tutorials run fine even on modem connection)


Video Tutorials
- Analysis
(in Adobe Flash format - all tutorials run fine even on modem connection)

 

Additional Documentation

 

 

Video Tutorials - Scripting (Automation) examples


 

Free Technical Support for AmiBroker registered users

Prompt, personal technical support is provided via e-mail ONLY at:

support@tradinganalysis.co.in

Please do not request us to contact you by phone. We do not provide phone support as we are a small company with inexpensive software so have to keep our costs in check. So when you e-mail for support to tradinganalysis.co.in, you will get a response from the actual users of the software who also trade using AmiBroker (so obviously, who understands the product better than anyone else). 

A sincere Appeal to avoid disappointment : Since we are active in many fields, it is not difficult to find our contact numbers with little efforts; however please note that we won't be able to give any information / support over telephone. This has something to do with our company policy regarding Operations and because it is the only way to keep in touch with users, we take all emails VERY SERIOUSLY. For ANY query, simply generate a ticket at the Support Section.


FAQ : How long does it take to get the answer?

Installation and basic support questions (see below) are answered within 24 hours (usually 1-3 hours in office hours). Advanced support (see below) question may take a few days depending on complexity and time availability.

Regular support is open 5 days a week from Monday to Friday (9:00-18:00 GMT+5:30).

We also do our best to answer also during weekends (Saturday and Sunday) and holidays but response time is usually longer, especially for non-emergency issues.

Support is closed during Diwali holidays and on 1st January.


FAQ : What is included in free support package?

Every registered user receives for free:

  • unlimited support for installation issues
    ( The following are criteria for Installation Support: Single desktop install only. Hardware peripherals must be connected directly to machine via cable. Network installation and network hardware are excluded.
    The product setup program will not run to completion.
    Immediately after installation is completed, odd behavior or specific errors are encountered. )
  • unlimited support issues for basic usage (charting, help on single AFL functions, ASCII import, Metastock import, setting up data plug-in)
  • basic programming questions (how to write a loop, how to define user function, etc)


FAQ : What is not included for free?

  • writing formulas on customer request (custom programming)
  • debugging customer's code
  • debugging / writing DLLs
  • help on 3rd party tools
  • consultation on C/C++, complex JScript, VBScript programming
Services not covered by free support are available for programming fee of Rs.4000/- per hour (+ taxes as applicable)


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tradinganalysis.co.in / ACE Engravers is 3rd party reseller of AmiBroker in India. For more information Click Here.


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